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UX RESEARCH2020-05-01T15:35:14-07:00
UX Research Services and Usability Testing Services

With you from A to B

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Most apps that fail to gain traction with users have not invested in UX research or usability testing. Your two main challenges when developing any B2B enterprise-grade mobile app are knowing where you’re headed and knowing when you’ve arrived. 

If you want your B2B enterprise-grade mobile app to succeed with your customers or your employees, you must invest in UX research and usability testing.

Our user research and usability testing services are laser-focused on the business outcome. Depending on product maturity level, business challenges are different. For example, the goal for your brand new product is customer acquisition, for your existing product that has a customer base, the goal would be to retain the customers and not lose them to the competition. If your product is stagnating in terms of the customer base or revenue, your business challenge may be, how do you grow.

We use a combination of user research and usability testing methods to achieve your business goals. Read more here UX Research: Everything You Need to Know.

UX Research and Usability Testing Services

At Designial, we provide UX research and usability testing services for mobile apps for clients around the world.

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Improve Your Customer-Facing Apps

  • Boost profits

  • Increase sales

  • Increase start-up valuation

  • Elevate your brand

  • Boost customer engagement

Improve Your Employee-Facing Apps

  • Increase staff efficiency

  • Boost employee productivity

  • Eliminate errors

  • Lower costs

  • Improve staff retention

UX Research Services

How do you know where you’re headed? Through UX research.

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The goal of UX research or user research is to understand your users. In most B2B scenarios, it’s the other (non-user) decision-makers who make most of the decisions for the users. This is understandable. Yet, when non-users determine what an app looks like and how it functions, users often fail to adopt the new app or feature. But companies that have UX research institutionalized in their design and development process meet both user goals and business goals.

At Designial, we use the right UX research strategy that encompasses several research methods to understand your customers’ pain points, motivations, along with your business goals. We then help you determine the design and functionality of your mobile app. These methods include:

  • Journey Mapping

  • Card Sorting
  • Benchmark Testing
  • Participatory Design
  • Field Study
  • Diary Study
  • Surveys
  • Multivariate and A/B Testing
  • Eye Tracking
  • Usability Lab Testing
  • Remote Moderated Testing
  • Remote Unmoderated Testing

Usability Testing Services

How do you know when you’ve reached your destination? By user testing your app.

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You evaluate your apps for the same reason you evaluate your marketing campaigns—to discover what’s working, and what isn’t. If you fail to usability test your mobile applications, you won’t know if your business goals are being met. Even if your app is working fine and is profitable, you’ll miss out on opportunities to increase profitability.

Our usability testing services help you understand user behavior, improve your design based on what you discover, and grow. That growth can be small and yet still deliver a massive impact to your bottom line. A gain of just 1% in user on-boarding or retention can translate into millions of dollars in revenue.

We use the results of our UX research or usability testing to make recommendations for improving your UX design. Your internal UX team can implement our recommendations, or we can oversee the process for you.

Usability Testing Services

How do you know when you’ve reached your destination? By usability testing your app.

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You do user testing for your apps for the same reason you evaluate your marketing campaigns—to discover what’s working, and what isn’t. If you fail to usability test your mobile applications, you won’t know if your business goals are being met. Even if your app is working fine and is profitable, you’ll miss out on opportunities to increase profitability.

Our Usability Evaluation service helps you understand user behavior, improve your design based on what you discover, and grow. That growth can be small and yet still deliver a massive impact to your bottom line. A gain of just 1% in user on-boarding or retention can translate into millions of dollars in revenue.

We use the results of our user testing to make recommendations for improving your UX design. Your internal UX team can implement our recommendations, or we can oversee the process for you.

Latest in UX Research

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804, 2020

A Guide to UX Research Strategy

A Guide to UX Research Strategy Apr 8, 2020 Companies that have institutionalized UX design and UX research strategy in the culture have consistently seen revenues double than the ones who [...]

2503, 2020

UX Research: Everything You Need to Know

UX Research: Everything You Need to Know Mar 25, 2020 UX research is an organized study of users that provides critical insights into their behaviors, pain points, and expectations.  [...]

We are different

You benefit because we’re unlike traditional agencies, we specilize in mobile app UX research and usability testing.

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Designial focuses on what matters to you—our UX research services are aligned with your business outcomes.

Designial delivers immediate value. Your get your usability testing results in just two days.

Designial charges you a flat fee for UX research services. What we quote at the start is what you pay at the end.

Competitors

They get paid regardless of your business outcome.

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Most design agencies dont do user research. Becaus of lack of focus on your business goals, there is no pathway to success.

They may not use the right user research method that can provide results in given timelines.

Typical agencies bill you by the hour. Which means you never know the final price until the project is finished.

Decision making insights in days

Quick time-to-market

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Expert evaluation

2

Days

Quant or qual

7

Days

Quant & qual

14

Days

Case Study

Global leader in air transport industry

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2019-08-21T15:42:23-07:00

UX Research Success Story

The company needed to build an enterprise-grade reservation app, part of a next-generation suite to speed the process of making airline reservations, but was reluctant to replace a system they thought wasn’t broken.

When to hire Designial

Need UX research and app usability testing? Here are the top-three reasons clients hire us.

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Need help with your UX research?